Admissions and Insurance
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Getting Started at Immersion
What to Expect
When You Contact
Our Admissions
Team
Starting treatment can feel overwhelming, but at Guardian Recovery’s Immersion Program our admissions process is designed to be clear, supportive, and confidential. From your first call through arrival at either our Delray Beach or Boynton Beach location, our team will guide you through each step—answering questions, verifying insurance, and helping determine the right level of care for your needs.
Compassion
We listen without judgment and help you take the next step with care, dignity, and support.
Honesty
We provide clear, straightforward information about treatment options, timing, and what to expect.
Transparency
We explain insurance benefits, coverage details, and any self-pay options so there are no surprises.
Helpfulness
Our admissions team is available 24/7 to answer questions, coordinate next steps, and make the process as smooth as possible.
Our Simple
Admissions Process
Our addiction recovery and rehab admissions process is simple, supportive, and completely confidential—designed to help you get care without added stress. From your first call to arrival at Immersion Recovery, our team is here to guide you every step of the way.
Reach Out for Guidance
Connect With a Treatment Advisor
When you contact Immersion, you’ll speak directly with a knowledgeable and compassionate Treatment Advisor who understands substance use and mental health treatment. Our advisors are trained to listen, answer questions, and provide clear guidance in a judgment-free, confidential setting.
During this initial conversation, we’ll learn more about your situation, discuss treatment options available at either our Delray Beach or Boynton Beach, FL locations, and help determine whether our program is the right fit. If so, your advisor will guide you to the next step—the pre-assessment—so you can move forward with confidence.
Learn What Care Fits Best
Complete a Pre-Screening
Our Treatment Advisors conduct a complimentary, confidential pre-screening to better understand your needs and determine the most appropriate level of care. This in-depth conversation helps ensure that either our Immersion Recovery Residential or Outpatient center is the right fit for you or your loved one and allows our clinical team to begin shaping a personalized treatment plan.
The pre-screening is judgment-free and designed to provide clarity, guidance, and peace of mind as you explore treatment options.
During the pre-screening, we’ll discuss:
- Substance use history
- Family, medical, and mental health background
- Current medications and psychiatric care
- Past treatment experiences
- Personal recovery goals and support needs
After the pre-screening, our clinical team carefully reviews your information to recommend the most appropriate treatment path and next steps for care.
Verify Insurance or Set Up Self-Pay
Create a Financial Plan
Finances should never stand in the way of getting help. At Immersion Recovery, our admissions team works closely with you to clearly explain insurance benefits and payment options, so you can focus on recovery—not uncertainty.
Many health insurance plans cover all or a significant portion of treatment, and we’re here to walk you through every detail with honesty and transparency.
Insurance Options
Since Immersion in South Florida operates under Guardian Recovery, we accept most major insurance providers, including UnitedHealthcare, Anthem, Aetna, Cigna, Blue Cross Blue Shield, and many others. To help us verify benefits quickly and accurately, please have the following information available when you call.
- Client’s full name and date of birth
- Insurance provider and policy number
- Type of plan
Our team will verify your coverage and explain benefits, out-of-pocket costs, and next steps in clear, easy-to-understand language. All information is handled with complete confidentiality and in accordance with HIPAA regulations.
Self-Pay Options
For individuals without insurance or those seeking additional flexibility, we offer self-pay options designed to make treatment more accessible. These may include payment plans and financing options based on individual circumstances.
Our advisors will work with you to explore solutions that fit your needs, ensuring finances never become a barrier to receiving care.
Welcome to The Immersion Program
Admission and Arrival
Once your admission is confirmed, our team will help coordinate travel and arrival details to ensure a smooth transition into care. If transportation is needed, we can assist with local pickup or help coordinate travel arrangements to one of our Immersion Recovery centers in South Florida – either Delray Beach or Boynton Beach.
Upon arrival, you’ll be warmly welcomed by our intake and medical staff. Clients complete a comprehensive medical evaluation, review their individualized treatment plan, and receive a guided tour of the facility before settling into their private accommodations. From there, you’re encouraged to relax, get comfortable, and begin focusing fully on your recovery.
Taking the first step is often the hardest—but from the moment you arrive, our team is committed to making every part of the experience safe, supportive, and centered on your well-being.
Start Your Recovery With Confidence
Whether you’re ready to begin addiction treatment or simply want to verify insurance coverage, our admissions team at Guardian Recovery – Immersion Residential or Outpatient, is available 24/7 to guide you through every step.
How long is the program?
Because treatment is individualized, program length can vary based on clinical needs, progress, and recommended level of care. Some clients begin with medical detox and continue into residential or outpatient treatment, while others enter at a different stage.
During your admissions call, our team will review your situation and help outline a treatment timeline tailored to your recovery goals at Immersion in Delray Beach, Florida.
Does my insurance cover treatment?
Many insurance plans cover all or a portion of addiction and mental health treatment. Coverage depends on your specific provider, policy, and recommended level of care.
Our admissions team will verify your insurance benefits, explain what’s covered, and review any potential out-of-pocket costs in clear, straightforward terms. This process is completely confidential and handled in compliance with HIPAA regulations.
Am I able to bring my phone, laptop, or tablet?
Device policies vary by level of care and clinical recommendation. In many cases, limited and structured use of personal electronics may be permitted once treatment is underway.
Our team will review technology guidelines with you prior to admission so you know exactly what to expect and can plan accordingly.
Will I have a private room?
Private and semi-private room availability varies based on the program and current census. During your admissions call, we can discuss housing options and answer any questions about accommodations at our Delray Beach facility.
Should I travel for treatment?
For many individuals, traveling for treatment provides space from familiar triggers and allows for greater focus on recovery. Others prefer care closer to home.
Our admissions team can help you determine whether traveling to Immersion Recovery in Delray Beach, FL is the right choice for your recovery needs and assist with travel coordination if necessary.
What involvement can my family have?
Family involvement can be an important part of the recovery process. Depending on the program, family members may participate in education, therapy sessions, or structured support opportunities.
Our clinical team will discuss appropriate levels of family involvement based on your treatment plan and personal preferences.
What insurance providers do you accept?
We work with most major insurance providers, including but not limited to UnitedHealthcare, Aetna, Anthem, Cigna, and Blue Cross Blue Shield. Coverage varies by plan, so we recommend calling to verify benefits.
If you’re unsure whether your insurance is accepted, our team can quickly check coverage for you.
What if I don’t have insurance or my coverage is limited?
If you do not have insurance, or if coverage is limited, we offer self-pay options designed to make treatment more accessible. These may include flexible payment arrangements depending on your situation.
Our admissions advisors will work with you to explore available options and help you find a financial solution that supports your ability to receive care.
Do you help with travel arrangements?
Yes. Once your admission is confirmed, our team can assist with coordinating travel and arrival logistics, including local transportation when appropriate.
Is my information kept confidential?
Absolutely. All calls, assessments, insurance verifications, and treatment records are handled with the highest level of confidentiality and in accordance with HIPAA regulations.
How do I get started?
Getting started is simple. Call our admissions team to speak with a Treatment Advisor, verify insurance coverage, and complete a confidential pre-screening. From there, we’ll guide you through next steps toward admission.
