Family Outreach and Communication
When it comes to our family support program, we believe that communication is key. We understand that having a loved one in an inpatient treatment program – with limited ability to communicate with them directly – can be somewhat nerve-wracking at first. Family members will want to ensure that their loved one is safe and supported, and is receiving the quality, compassionate clinical care that he or she deserves. While we do limit the amount of time that our clients can spend on the telephone (ensuring they are focusing their full attention on their recovery), we do everything we can to keep family members in close communication with our staff members, who are available to answer any questions or address any concerns that may arise.
Upon admission, each client will be assigned a case manager, who will guide them along the recovery process and help them stick to a structured and effective treatment plan. This case manager will also stay in close communication with the family members of the client. Case managers will get to know each individual client on a personal basis, and will be able to answer any specific, personalized questions that his or her family members may have.